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dkma fragrances

Welcome to DKMA Fragrances | Current processing time: 2–3 business days, plus shipping time. Need it sooner? Rush processing is available by request through our Contact Us form. • Receive a complimentary DKMA Nomad Travel Fragrance with the purchase of any DKMA Signature 50 mL fragrance. • Join as a site member and receive 50 complimentary loyalty points.

dkma fragrances

returns & exchanges

At DKMA Fragrances, scent is personal. Choosing the right fragrance should feel considered, exciting, and uncomplicated. If something about your order is not quite right, our Return & Exchange Policy is designed to make the next steps clear.

Orders begin processing quickly; typically within 1 or 2 business days. If you need to cancel or make a change to your order, contact us as soon as possible at info@dkmafragrances.com.

 

Once an order has entered processing or fulfillment, we cannot guarantee that changes or cancellations can be made. We also cannot guarantee that separately placed orders can be combined for shipment.

Unopened and unused DKMA Fragrances products may be returned within 30 days of delivery for a refund to the original form of payment.

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To be eligible for a return, items must be:

  • Unopened and unused

  • In their original packaging

  • In resellable condition

  • Accompanied by proof of purchase or order confirmation

  • Purchased directly from DKMA Fragrances

 

All returns are inspected before a refund is issued. DKMA Fragrances reserves the right to decline a return that does not meet the eligibility requirements above.

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Once your return has been approved and processed, the refund will be issued to your original payment method. Additional processing time may be required by your bank or payment provider before the refund appears on your account.

Changed your mind about a scent? Unopened and unused products may be exchanged within 30 days of delivery, subject to product availability.

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Because fragrance can reveal itself differently once worn on skin, qualifying full-size fragrances are also eligible for our one-time Scent Confidence Exchange.

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If you lightly try a full-size fragrance and decide it is not the right fit, you may request an exchange or store credit within 7 days of delivery, provided the bottle:

  • Is at least 85% full

  • Is undamaged

  • Has not been altered or tampered with

  • Is returned with its original packaging whenever possible

 

The Scent Confidence Exchange is available once per qualifying fragrance purchase. A replacement fragrance received through the program is not eligible for an additional Scent Confidence Exchange.

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Opened fragrances are not eligible for a refund unless the product arrived damaged, defective, or incorrect.

Return shipping costs are the responsibility of the customer for standard returns and Scent Confidence Exchanges.

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If your return is the result of a damaged, defective, missing, or incorrect item, DKMA Fragrances will provide appropriate return or replacement instructions at no additional cost to you.

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Original shipping charges and rush processing fees are non-refundable unless the return is the result of an error by DKMA Fragrances.

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Please package returned products carefully. Items that are damaged during return transit because of insufficient packaging may not be eligible for a refund or exchange.

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Any additional shipping charges associated with an approved exchange will be communicated before the exchange is processed.

If something arrives damaged, defective, missing, or incorrect, contact us within 3 days of delivery at info@dkmafragrances.com.

 

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the product and shipping packaging, when applicable

 

Please keep the product and original shipping materials until your request has been resolved, as additional photos or information may be needed.

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We will make it right with a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

For product safety, hygiene, and the personalized nature of certain DKMA Fragrances products, the following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

  • Sample vials

  • Roll-on fragrances

  • Bespoke fragrances

  • Gift cards, except where otherwise required by law

  • Products marked final sale or clearance

This policy applies only to purchases made directly through DKMA Fragrances.

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Products purchased from an authorized retailer, event, marketplace, or other third party must be returned or exchanged through the original place of purchase and are subject to that retailer's policies.

If your order included a complimentary gift, promotional product, or gift with purchase, the gift must also be returned if returning the qualifying purchase would make the original order ineligible for the promotion.

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If the promotional item is not returned, its listed retail value may be deducted from your refund.

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Refunds for discounted items are based on the amount actually paid after applicable promotions or discounts and will not exceed the original purchase price.

To request a return or exchange, contact us at info@dkmafragrances.com with your order number and the item you would like to return or exchange.

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Once your request is approved, we will provide return instructions.

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Please do not send products back before receiving authorization. Unauthorized returns may not be accepted or processed.

Fragrance is personal, and shopping for it should feel just as considered. Our Return & Exchange Policy is designed to give you the freedom to explore DKMA Fragrances with confidence while protecting the quality, integrity, and craftsmanship of every product we create.

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