dkma fragrances
Welcome to DKMA Fragrances | Current processing time: 2–3 business days, plus shipping time. Need it sooner? Rush processing is available by request through our Contact Us form. • Receive a complimentary DKMA Nomad Travel Fragrance with the purchase of any DKMA Signature 50 mL fragrance. • Join as a site member and receive 50 complimentary loyalty points.
dkma fragrances
privacy policy
At DKMA Fragrances, privacy is part of the trust we build with our customers.
This Privacy Policy explains how DKMA Fragrances LLC ("DKMA Fragrances," "DKMA," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit www.dkmafragrances.com (the "Site"), make a purchase, create an account, participate in our loyalty program, submit a form, use our Bespoke Scent Creation services, communicate with us, or otherwise interact with DKMA Fragrances.
By using the Site or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Effective Date: July 1st, 2026
The information we collect depends on how you interact with DKMA Fragrances.
Information You Provide to Us
You may provide personal information when you place an order, create an account, join our loyalty program, submit a form, contact us, request customer support, participate in a promotion, leave a review, or use one of our services.
This information may include:
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Name
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Email address
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Telephone number
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Billing address
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Shipping address
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Account and login information
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Order and purchase history
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Product preferences
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Loyalty program activity and points
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Communications with DKMA Fragrances
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Reviews, comments, feedback, photographs, or other content you choose to submit
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Information provided through contact, return, exchange, customer-service, or other forms
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Other information you voluntarily provide to us
Order and Payment Information
When you make a purchase, information necessary to process and fulfill your transaction may be collected, including your name, billing and shipping information, contact information, products purchased, transaction amount, payment method, and related order information.
Payment information is processed through the payment provider or providers available through our Site. DKMA Fragrances may receive information relating to the status and details of your transaction without necessarily receiving or retaining your complete payment-card information.
If payment information is saved for future use through an available payment feature, its storage and processing may also be subject to the terms and privacy practices of the applicable payment provider.
Bespoke Fragrance Information
When you participate in Bespoke Scent Creation, you may choose to share information about your fragrance preferences, memories, inspirations, lifestyle, intended use, scent sensitivities, allergies, or other details that help us understand what you would like us to create.
We use this information to:
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Review and understand your design brief
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Communicate with you throughout the bespoke process
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Develop and refine your fragrance
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Address preferences or sensitivities you have identified
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Maintain appropriate project and customer-service records
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Support future communication about your bespoke fragrance when requested
Information about sensitivities, allergies, or similar personal considerations that you voluntarily provide through the bespoke process is used for the purpose of providing the requested service and related customer support. DKMA Fragrances does not use this information for targeted advertising or sell it for monetary compensation.
Personal information submitted through a private bespoke consultation or design form is not treated as a public customer submission simply because it has been shared with DKMA Fragrances.
Information Collected Automatically
When you visit or interact with the Site, certain information may be collected automatically through cookies, server logs, analytics technologies, and similar tools.
Depending on the technology and Site features in use, this information may include:
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Internet Protocol (IP) address
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Browser type and version
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Device type
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Operating system
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General or approximate location information
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Time zone
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Referring website or page
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Pages, products, or content viewed
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Search activity
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Date and time of visits
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Length and frequency of visits
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Interaction with Site features
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Navigation and browsing activity
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Cookie and consent preferences
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Other technical information relating to how the Site is accessed and used
We use this information to operate the Site, understand how visitors interact with DKMA, maintain security, improve functionality, troubleshoot issues, analyze performance, and support our marketing efforts where permitted.
We may use personal information to:
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Process, fulfill, and manage orders
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Process payments and refunds
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Arrange shipping and delivery
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Provide order confirmations, shipping notifications, and other transactional communications
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Create and manage customer accounts
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Operate our loyalty program
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Provide Bespoke Scent Creation and other services
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Respond to questions, customer-service requests, returns, exchanges, or other inquiries
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Maintain customer and transaction records
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Personalize aspects of the customer experience
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Communicate information about products, services, launches, promotions, or events when you have chosen to receive such communications
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Understand Site performance and customer engagement
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Improve our products, services, Site, and customer experience
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Detect or prevent fraud, misuse, security incidents, or unauthorized activity
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Enforce our Terms and Conditions and other policies
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Comply with applicable laws, regulations, legal processes, accounting obligations, or tax requirements
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Establish, exercise, or defend legal rights
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Carry out another purpose disclosed to you when information is collected or with your consent
If you sign up to receive marketing communications from DKMA Fragrances, we may use the contact information you provide to share product releases, collections, promotions, events, brand news, or other DKMA updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending non-promotional messages that are necessary to complete a transaction, provide a requested service, administer your account, or communicate important information about an existing order or relationship with DKMA Fragrances.
We do not disclose personal information simply because it is valuable to another business.
We may share personal information when reasonably necessary to operate DKMA Fragrances, provide the Site, fulfill your requests, complete transactions, or meet legal obligations.
This may include sharing information with:
Wix
Our Site is created and operated using the Wix platform.
Wix and its affiliated services may process information in connection with Site hosting, ecommerce functionality, accounts, forms, cookies, analytics, security, customer records, consent management, and other features used by DKMA Fragrances.
Wix processes information according to its own applicable terms, privacy practices, and contractual relationship with DKMA Fragrances.
Payment Providers
Payment processors and financial-service providers may receive information necessary to authorize, process, secure, or refund transactions.
Shipping and Delivery Providers
Shipping carriers and delivery providers may receive information such as your name, delivery address, telephone number, email address, and order information when necessary to deliver your purchase or address a shipping issue.
Service Providers
We may use third parties to help us operate our business, including providers of:
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Website and ecommerce services
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Email and customer communications
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Customer relationship management
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Order and fulfillment services
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Analytics
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Fraud prevention and security
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Information technology
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Business administration
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Professional, accounting, insurance, or legal services
These providers may receive information reasonably necessary to perform services on our behalf.
Analytics, Advertising, and Social Platforms
If DKMA Fragrances uses analytics, advertising, social-media integrations, pixels, or similar technologies, the providers of those services may collect or receive information about how visitors interact with the Site.
Some of this information may be collected through cookies or similar technologies and may depend on the privacy or cookie choices available to you.
Legal and Safety Purposes
We may disclose information when we reasonably believe disclosure is necessary to:
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Comply with applicable law or regulation
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Respond to a court order, subpoena, warrant, or other lawful request
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Protect the rights, property, safety, or security of DKMA Fragrances, our customers, or others
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Investigate fraud, unlawful activity, or misuse of the Site
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Establish, exercise, or defend a legal claim
Business Transactions
If DKMA Fragrances is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.
DKMA Fragrances does not sell personal information in exchange for money.
Privacy laws in some jurisdictions may define the terms "sale," "share," or similar concepts more broadly than an ordinary monetary sale. For example, certain disclosures involving advertising or cross-site behavioral marketing technologies may be treated as a sale or sharing of information even where no money is exchanged for the information itself.
If technologies used on our Site fall within those definitions and applicable law gives you the right to opt out, we will provide an appropriate method for exercising that choice, which may include our cookie or privacy controls.
Cookies are small data files stored on or associated with your browser or device. They allow websites to perform essential functions, remember selections and preferences, understand Site activity, and, where applicable, support analytics or advertising.
Our Site may use several categories of cookies and similar technologies.
Essential Cookies
Essential cookies support functions necessary for the Site to operate properly. They may be used for security, fraud prevention, system stability, account or member functionality, shopping and checkout functions, and other core Site services.
Because these technologies are necessary for certain Site functions, they may not be subject to the same consent choices as non-essential cookies.
Functional Cookies
Functional technologies may help remember selections, preferences, or other information that improves how the Site works for you.
Analytics and Performance Cookies
Analytics or performance technologies may help us understand how visitors use the Site, which pages or products receive attention, how Site features perform, and where improvements may be helpful.
Advertising and Marketing Cookies
If enabled, advertising or marketing technologies may help measure advertising effectiveness, understand engagement with marketing campaigns, or provide advertising that is more relevant to a visitor's interests.
Third-Party Technologies
Third-party applications, social-media tools, integrations, analytics services, or custom code used on the Site may place or use their own cookies or similar technologies.
Those technologies may operate according to the privacy practices of the applicable third party and may not always be controlled by the same Site-level cookie settings.
Managing Cookie Preferences
Where available or required, DKMA Fragrances provides Site visitors with cookie and privacy controls that allow them to accept or decline categories of non-essential cookies.
Essential cookies necessary for Site operation may continue to function regardless of your selections.
You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Site.
If we make material changes to the technologies used on the Site, we may ask visitors to review or renew their cookie preferences.
When you interact with privacy or cookie controls on our Site, information relating to that choice may be recorded.
Depending on the Site functionality used, these records may include information such as your IP address, device information, the date and time of your selection, and the categories of data collection or cookies you accepted or declined.
These records may be maintained to respect your choices and demonstrate compliance with applicable privacy requirements.
If you create a DKMA account or join our loyalty program, we may maintain information associated with your membership, including your contact details, account activity, order history, saved preferences, loyalty-point activity, and other information connected to features available through your account.
Information associated with your account is used to provide and administer those features.
You are responsible for maintaining the confidentiality of your login information and should contact us if you believe your account has been accessed without authorization.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
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Fulfill orders and provide services
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Maintain customer accounts
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Administer loyalty benefits
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Provide ongoing customer support
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Maintain appropriate business and transaction records
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Meet accounting, tax, insurance, regulatory, or other legal obligations
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Resolve disputes
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Prevent fraud
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Enforce agreements
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Protect the rights of DKMA Fragrances or others
Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, and legitimate business needs.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it as appropriate and permitted by law.
Depending on where you live and the laws that apply to you, you may have rights relating to your personal information.
These may include the right to:
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Request confirmation of whether we process personal information about you
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Request access to personal information we maintain about you
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Request a copy of certain personal information
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Request correction of inaccurate personal information
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Request deletion of personal information
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Request restriction of or object to certain processing
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Withdraw consent where processing is based on consent
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Opt out of certain targeted advertising, sales, or sharing of personal information where applicable
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Request portability of certain personal information
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Designate an authorized agent to make a request where permitted by applicable law
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Exercise another privacy right provided by applicable law
These rights are subject to applicable exceptions. For example, we may be required or permitted to retain certain information to complete a transaction, comply with law, maintain required records, prevent fraud, resolve disputes, or establish or defend legal claims.
To request access to, correction of, or deletion of personal information, or to exercise another applicable privacy right, contact us at info@dkmafragrances.com.
Please include enough information for us to understand your request and identify the information involved.
We may need to verify your identity before completing certain requests. This is intended to protect personal information from unauthorized access or deletion.
We will respond in accordance with the requirements and timeframes that apply to the request.
Some information associated with our Wix Site can be accessed or deleted using privacy-management tools provided through the Wix platform. Information collected independently by third-party applications or services may require separate action with those providers.
We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We also rely on technology and service providers, including Wix and applicable payment providers, to provide infrastructure and security supporting portions of the Site and our ecommerce operations.
No method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take the protection of customer information seriously and will respond to suspected security issues as appropriate.
The Site may contain links to websites, social-media platforms, payment services, applications, or other services operated by third parties.
Once you leave the DKMA Site or interact directly with a third-party service, that provider's privacy practices may apply.
We encourage you to review the privacy information provided by any third party with which you choose to interact.
The DKMA Fragrances Site is intended for a general audience and is not directed to children under 13 years of age.
We do not knowingly collect personal information online from children under 13.
If you are a parent or legal guardian and believe that a child under 13 has provided personal information to DKMA Fragrances, please contact us so that we can review the information and take appropriate action.
As provided in our Terms and Conditions, individuals who have not reached the age of majority where they live should use the Site only with the involvement and permission of a parent or legal guardian.
DKMA Fragrances is based in the United States.
Even though DKMA Fragrances does not currently offer international shipping, individuals outside the United States may be able to visit our Site.
If you access the Site from another country, information associated with your use of the Site may be processed in the United States or in other locations where our service providers operate.
Where applicable law provides additional privacy rights or restrictions relating to that processing, we will honor those requirements to the extent they apply to DKMA Fragrances.
We may update this Privacy Policy from time to time to reflect changes in our Site, products, services, technology, privacy practices, service providers, or applicable legal requirements.
The current version will be posted on the Site with its applicable effective or revision date.
If changes are material, we may provide additional notice through the Site, email, updated privacy or cookie controls, or another appropriate method.
Privacy should be understandable and accessible. If you have questions about this Privacy Policy, would like more information about how DKMA Fragrances handles personal information, or would like to make a privacy request, contact us at:
DKMA Fragrances LLC
info@dkmafragrances.com
You may also contact us through the Contact Us form available on our Site.